Thank you for shopping at Zaroodi! We strive to provide you with the best shopping experience possible. Please review our order return and exchange policy below:
1. Size Issues:
We do not offer replacements for products due to size issues. Customers must refer to our size chart guide before placing an order. Properly measuring yourself ensures a better fit for your chosen product. Once an order is placed, we proceed with the order designing process. Please note that return and exchanges are not available for cash-on-delivery (COD) orders.
2. Exchange Policy:
Exchange Conditions
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Size Confirmation: If we have contacted you via WhatsApp or email to confirm the size of your order after it has been placed, and you have reconfirmed the size, we will not accept exchanges for size-related issues for that particular order. This policy ensures accuracy and prevents errors, as the size was double-checked and confirmed by you.
3. Return Policy:
At ZAROODI, we strive to ensure that every product meets the highest standards of quality. However, despite rigorous quality checks, it is possible that customers may receive a damaged or defective product due to mishandling during transit.
Returns
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Damaged or Defective Products: If you receive a product that is misprinted, damaged, or defective, please submit a claim within 5 days of delivery. To process your claim efficiently, we require unboxing videos and pictures clearly showing the defects, along with images of the original packaging.
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Lost Packages: In the unfortunate event that your package is lost in transit, please submit your claim within 2 days of the expected delivery date.
We are committed to resolving your issues promptly and ensuring your satisfaction with our products.
4. How to Initiate an Exchange:
To initiate an exchange for a different size, please follow these steps:
- Contact us within 2 days of receiving your parcel via our contact page at Zaroodi.
- Provide your order details and specify the product you wish to exchange, along with the desired size.
- Our customer service team will assist you in scheduling a pickup for the exchange.
Contact Us:
If you have any further questions or concerns about our order replacement and exchange policy, please don’t hesitate to contact us. We’re here to help! You can reach us through our contact page at Zaroodi.
Thank you for choosing Zaroodi!